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Just like a blind date - you are never sure what to expect at new kennels or cattery so perhaps your first check should be with friends and other pet owners, local vets or pet shops. Get their recommendations. You should always visit any boarding establishment before entrusting them with your best friends. If you are not allowed free access to see inside the kennels or cattery be very wary. There are many obvious things to check out - we have put together our list that you may wish to use on visits. Facts about our kennels and cattery are included but where an answer is subjective we leave you to judge when you come and see us - but trust your instincts - if you are not sure it is right, go elsewhere. With a little research and leg work your pet should have a safe and stress free holiday at a caring, well run boarding establishment.
First impressions...Do the staff greet you with a smile?
Please come and see for yourself.
How do the staff interact with your pet?
Is the reception area clean and tidy?
What does it smell like?
Is the pet kitchen and food storage area clean?
Pet accomodation...Is the kennel or chalet clean, bright and airy?
Can two or more pets share accommodation?
Is the temperature 'comfortable'?
Is the accommodation sound and secure?
Are the individual kennels and chalets big enough?
Are the kennels and chalets clean?
Do they smell clean?
Is the bedding clean and dry?
Are the litter trays cleaned out regularly?
Are bowls of uneaten food cleared away?
Is fresh clean water available - in a clean bowl?
Exercise...How are dogs exercised?
How often are the dogs exercised?
Is the environment 'stimulating' for the cats?
General questions...How frequently are pets checked?
Will your pet be given any medications it needs?
What food will be provided?
When are the animals fed?
Can you leave your pet's own toys and bedding?
What other facilities are available?
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